Terms & Conditions
Privacy Policy
Shipping & Returns

Terms & Conditions

Agreement between User and Veoma

Welcome to  Veoma. The shopveoma.com website (the “Site”) consists of various web pages operated by Veoma. ShopVeoma.com is offered to you conditioned on your acceptance without modification of the terms, conditions, and notices contained herein (the “Terms”). Your use of  shopveoma.com constitutes your agreement to all such Terms. 

Please read these terms carefully, and keep a copy of them for your reference. ShopVeoma.com is an E-commerce Site that provides high-quality supplements made from hemp oil with a high CBD cannabidiol content.

Privacy

Your use of shopveoma.com is subject to Veoma’s Privacy Policy. Please review our Privacy Policy, which also governs the Site and informs users of our data collection practices.

Electronic Communications

Visiting shopveoma.com or sending emails to Veoma constitutes electronic communications. You consent to receive electronic communications, and you agree that all agreements, notices, disclosures and other communications that we provide to you electronically, via email and on the Site satisfy any legal requirement that such communications be in writing.

Your Account

If you use this site, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or password. You may not assign or otherwise transfer your account to any other person or entity. You acknowledge that Veoma is not responsible for third party access to your account that results from theft or misappropriation of your account. Veoma and its associates reserve the right to refuse or cancel service, terminate accounts, or remove or edit content at our sole discretion.

Veoma does not knowingly collect, either online or offline, personal information from persons under the age of 13. If you are under 18, you may use shopeveoma.com only with the permission of a parent or guardian.

Shipping Policy

We ship orders from our warehouse Monday through Friday from 9am-4pm (Eastern Time). Orders placed on our website will ship out the next business day. Any orders placed Friday afternoons and on weekends will be shipped out the next business day.

Products are sent through the United States Postal Service. Once an order is placed you will be sent tracking information, so you can follow your purchase all the way to your doorstep.

PLEASE NOTE: If you are located in the USA with an order of $500.00 or more, or if you are an international customer with an order of $350.00 or more, we will need an order confirmation (by phone or email) stating that you approve of this purchase. This additional step is for your protection. You can expect an email from one of our customer service representatives regarding this – or please feel free to email us with your order number and purchase confirmation to hello@shopveoma.com.

Additionally, Veoma is not responsible and will not issue refunds for any international shipments that are lost or taken by customs. We highly advise looking into regulations on importing CBD to your country of residence to make sure that the order won’t be seized by customs when we ship it out. If you have any questions about this policy, please contact us, we would be happy to hear from you at hello@shopveoma.com.

Cancellation/Refund Policy

If you’re not completely satisfied with our products, please email us and we’ll refund you 100% of the products purchased. No questions asked. ***Policy does not apply to bulk orders (see below).

With our money-back guarantee, you can try our premium line of Veoma products for a full 45 days, 100% Risk-Free. If you don’t love it, we insist that you get 100% of your money back. We’ll even eat the credit-card processing fees. Veoma is offering this unbeatable guarantee because we truly want this to be a risk-free option for you. Try it. If you don’t love it, just email support at ANY TIME during the first 45 days and we’ll refund 100% of the price.

***Note: Refund Policy Does Not Apply to Bulk Orders. You may return any item EXCEPT bulk items for a refund of the original purchase price. Bulk items include: any single product type ordered with a quantity of three or more. 

We hate to limit our refund policy in any way, but these bulk items are not “starter” orders and we assume that customers are well familiar with hemp oil when purchasing them. We reserve the right to make exceptions to this policy if we feel it is being abused.

How to Make a Return: 

To return an item, simply email: hello@shopeveoma.com  or call TBD and request a prepaid shipping return label. Credit card orders will be refunded to the card used for your most recent purchase of each specific item. Returns must be received within 10 days of the prepaid shipping return label request or within 45 days of the original product order date, whichever is first. If you have any questions about our return policy or about a specific return, please contact us.

Goods and Services Tax

ShopVeoma.com is not responsible for any additional charges that your government applies to the shipment in regards to import fees (Goods and Services Tax or Value-added tax). If the tariff dues go unpaid, your package will be returned to us, and a refund will not be applied.

Links to third party sites/Third party services

ShopVeoma.com may contain links to other websites (“Linked Sites”). The Linked Sites are not under the control of Veoma, and Veoma is not responsible for the contents of any Linked Site, including without limitation any link contained in a Linked Site or any changes or updates to a Linked Site. Veoma is providing these links to you only as a convenience, and the inclusion of any link does not imply endorsement by Veoma of the site or any association with its operators.

Certain services made available via ShopVeoma.com are delivered by third party sites and organizations. By using any product, service, or functionality originating from the shopveoma.com domain, you hereby acknowledge and consent that Veoma may share such information and data with any third party with whom Veoma has a contractual relationship to provide the requested product, service or functionality on behalf of shopveoma.com users and customers.

No unlawful or prohibited use/Intellectual Property

You are granted a non-exclusive, non-transferable, revocable license to access and use shopeveoma.com strictly in accordance with these terms of use. As a condition of your use of the Site, you warrant to Veoma  that you will not use the Site for any purpose that is unlawful or prohibited by these Terms. You may not use the Site in any manner which could damage, disable, overburden, or impair the Site or interfere with any other party’s use and enjoyment of the Site. You may not obtain or attempt to obtain any materials or information through any means not intentionally made available or provided for through the Site. 

All content included as part of the Service, such as text, graphics, logos, images, as well as the compilation thereof, and any software used on the Site, is the property of Veoma or its suppliers and protected by copyright and other laws that protect intellectual property and proprietary rights. You agree to observe and abide by all copyright and other proprietary notices, legends or other restrictions contained in any such content and will not make any changes thereto. You will not modify, publish, transmit, reverse engineer, participate in the transfer or sale, create derivative works, or in any way exploit any of the content, in whole or in part, found on the Site. 

Veoma content is not for resale. Your use of the Site does not entitle you to make any unauthorized use of any protected content, and in particular, you will not delete or alter any proprietary rights or attribution notices in any content. You will use protected content solely for your personal use and will make no other use of the content without the express written permission of Veoma and the copyright owner. You agree that you do not acquire any ownership rights in any protected content. We do not grant you any licenses, express or implied, to the intellectual property of Veoma or our licensors except as expressly authorized by these Terms.

Use of communication services

The Site may contain bulletin board services, chat areas, news groups, forums, communities, personal web pages, calendars, and/or other message or communication facilities designed to enable you to communicate with the public at large or with a group (collectively, “Communication Services”). You agree to use the Communication Services only to post, send and receive messages and material that are proper and related to the particular Communication Service. By way of example, and not as a limitation, you agree that when using a Communication Service, you will not: defame, abuse, harass, stalk, threaten or otherwise violate the legal rights (such as rights of privacy and publicity) of others. You agree not to publish, post, upload, distribute or disseminate any inappropriate, profane, defamatory, infringing, obscene, indecent or unlawful topic, name, material or information; upload files that contain software or other material protected by intellectual property laws (or by rights of privacy of publicity); upload files that contain viruses, corrupted files, or any other similar software or programs that may damage the operation of another’s computer. In addition, you agree not to advertise or offer to sell or buy any goods or services for any business purpose; conduct or forward surveys, contests, pyramid schemes or chain letters; download any file posted by another user of a Communication Service that you know, or reasonably should know; falsify or delete any author attributions, legal or other proper notices or proprietary designations or labels of the origin or source of software or other material contained in a file that is uploaded, or restrict or inhibit any other user from using and enjoying the Communication Services. You agree not to violate any code of conduct or other guidelines which may be applicable for any particular Communication Service; harvest or otherwise collect information about others, including email addresses, without their consent; violate any applicable laws or regulations. Veoma has no obligation to monitor the Communication Services. However, Veoma reserves the right to review materials posted to a Communication Service and to remove any materials in its sole discretion. Veoma reserves the right to terminate your access to any or all of the Communication Services at any time without notice for any reason whatsoever. Veoma reserves the right at all times to disclose any information as necessary to satisfy any applicable law, regulation, legal process or governmental request, or to edit, refuse to post or to remove any information or materials, in whole or in part, in Veoma’s sole discretion. Always use caution when giving out any personally identifying information about yourself or your children in any Communication Service. Veoma does not control or endorse the content, messages or information found in any Communication Service and, therefore, Veoma specifically disclaims any liability with regard to the Communication Services and any actions resulting from your participation in any Communication Service. Managers and hosts are not authorized Veoma spokespersons, and their views do not necessarily reflect those of Veoma. Materials uploaded to a Communication Service may be subject to posted limitations on usage, reproduction and/or dissemination. You are responsible for adhering to such limitations if you upload the materials.

Materials provided to shopveoma.com or posted on any Veoma web page

Veoma does not claim ownership of the materials you provide to shopeveoma.com (including feedback and suggestions) or post, upload, input or submit to any Veoma Site or our associated services (collectively “Submissions”). However, by posting, uploading, inputting, providing or submitting your Submission you are granting Veoma, our affiliated companies and necessary sublicensees permission to use your Submission in connection with the operation of their Internet businesses including, without limitation, the rights to: copy, distribute, transmit, publicly display, publicly perform, reproduce, edit, translate and reformat your Submission, and to publish your name in connection with your Submission.

No compensation will be paid with respect to the use of your Submission, as provided herein. Veoma is under no obligation to post or use any Submission you may provide and may remove any Submission at any time in Veoma’s sole discretion. By posting, uploading, inputting, providing or submitting your Submission you warrant and represent that you own or otherwise control all of the rights to your Submission as described in this section including, without limitation, all of the rights necessary for you to provide, post, upload, input or submit the Submissions.

Third Party Accounts

You will be able to connect your Veoma account to third party accounts. By connecting your Veoma account to your third party account, you acknowledge and agree that you are consenting to the continuous release of information about you to others (in accordance with your privacy settings on those third party sites). If you do not want information about you to be shared in this manner, do not use this feature.

Using Our Products

Veoma will not be held liable for the results hereafter the use of our products. By taking the product, you are fully oriented to the indications, proper handling, and proper usage of the products, and you acknowledge and agree to the risks that may come herewith. Inclusive are health effects, allergic reactions, physiological changes and effects, body reactions, and any loss or damages that may occur thereafter. Herewith includes, any results found through the conduction of drug tests and any medical tests relating to the products.

International Users

The Service is controlled, operated and administered by Veoma from our offices within the US. If you access the Service from a location outside the US, you are responsible for compliance with all local laws. You agree that you will not use the Veoma Content accessed through shopveoma.com in any country or in any manner prohibited by any applicable laws, restrictions or regulations.

Indemnification

You agree to indemnify, defend and hold harmless Veoma, its officers, directors, employees, agents and third parties, for any losses, costs, liabilities and expenses (including reasonable attorneys’ fees) relating to or arising out of your use of or inability to use the Site or services, any user postings made by you, your violation of any terms of this Agreement or your violation of any rights of a third party, or your violation of any applicable laws, rules or regulations. Veoma reserves the right, at its own cost, to assume the exclusive defense and control of any matter otherwise subject to indemnification by you, in which event you will fully cooperate with Veoma in asserting any available defenses.

Liability disclaimer

The information, software, products, and services included in or available through the site may include inaccuracies or typographical errors. Changes are periodically added to the information herein. Veoma and/or its suppliers may make improvements and/or changes in the site at any time. Veoma and/or its suppliers make no representations about the suitability, reliability, availability, timeliness, and accuracy of the information, software, products, services and related graphics contained on the site for any purpose. To the maximum extent permitted by applicable law, all such information, software, products, services and related graphics are provided “as is” without warranty or condition of any kind. Veoma and/or its suppliers hereby disclaim all warranties and conditions with regard to this information, software, products, services and related graphics, including all implied warranties or conditions of merchantability, fitness for a particular purpose, title and noninfringement. To the maximum extent permitted by applicable law, in no event shall Veoma and/or its suppliers be liable for any direct, indirect, punitive, incidental, special, consequential damages or any damages whatsoever including, without limitation, damages for loss of use, data or profits, arising out of or in any way connected with the use or performance of the site, with the delay or inability to use the site or related services, the provision of or failure to provide services, or for any information, software, products, services and related graphics obtained through the site, or otherwise arising out of the use of the site, whether based on contract, tort, negligence, strict liability or otherwise, even if Veoma or any of its suppliers has been advised of the possibility of damages. Because some states/jurisdictions do not allow the exclusion or limitation of liability for consequential or incidental damages, the above limitation may not apply to you. If you are dissatisfied with any portion of the site, or with any of these terms of use, your sole and exclusive remedy is to discontinue using the site.

Termination/access restriction

Veoma reserves the right, in its sole discretion, to terminate your access to the Site and the related services or any portion thereof at any time, without notice. To the maximum extent permitted by law, this agreement is governed by the laws of the United Kingdom, and you hereby consent to the exclusive jurisdiction and venue of courts in the United Kingdom in all disputes arising out of or relating to the use of the Site. Use of the Site is unauthorized in any jurisdiction that does not give effect to all provisions of these Terms, including, without limitation, this section. You agree that no joint venture, partnership, employment, or agency relationship exists between you and Veoma as a result of this agreement or use of the Site. Veoma’s performance of this agreement is subject to existing laws and legal process, and nothing contained in this agreement is in derogation of Veoma’s right to comply with governmental, court and law enforcement requests or requirements relating to your use of the Site or information provided to or gathered by Veoma with respect to such use. If any part of this agreement is determined to be invalid or unenforceable pursuant to applicable law including, but not limited to, the warranty disclaimers and liability limitations set forth above, then the invalid or unenforceable provision will be deemed superseded by a valid, enforceable provision that most closely matches the intent of the original provision and the remainder of the agreement shall continue in effect.

Unless otherwise specified herein, this agreement constitutes the entire agreement between the user and Veoma with respect to the Site and it supersedes all prior or contemporaneous communications and proposals, whether electronic, oral or written, between the user and Veoma with respect to the Site. A printed version of this agreement and of any notice given in electronic form shall be admissible in judicial or administrative proceedings based upon or relating to this agreement to the same extent and subject to the same conditions as other business documents and records originally generated and maintained in printed form. It is the express wish to the parties that this agreement and all related documents be written in English.

FDA Disclaimer

The statements made regarding these products have not been evaluated by the Food and Drug Administration. The efficacy of these products has not been confirmed by FDA-approved research. These products are not intended to diagnose, treat, cure or prevent any disease. All information presented here is not meant as a substitute for or alternative to information from healthcare practitioners. Please consult your healthcare professional about potential interactions or other possible complications before using any product. The Federal Food, Drug and Cosmetic Act requires this notice.

Changes to Terms

Veoma reserves the right, in its sole discretion, to change the Terms under which shopeveoma.com is offered. The most current version of the Terms will supersede all previous versions. Veoma encourages you to periodically review the Terms to stay informed of our updates.

Contact Us

Veoma welcomes your questions or comments regarding the Terms. Our support team is available 9am-5pm EST Monday to Friday.

Email Us

Send your questions to our Customer Service team – hello@shopveoma.com 

Our support team is available 9am-5pm EST Monday to Friday.

Call Us

Call us at: [TBD]. Leave a message and we’ll get back to you as soon as possible. Our support team is available 9am-5pm EST Monday to Friday.

Business Address

Double Minors, 1235 East Blvd Suite E #157, Charlotte, NC 28203

(Do not send any return packages here. Please contact hello@shopveoma.com and we will send you the appropriate address for any returns)

Charge Descriptor on CC statement will show as [TBD] 

Effective as of November 1, 2020


Privacy Policy

This Application Collects Some Personal Data From Its Users.

This Privacy Policy governs the manner in which Veoma collects, uses, maintains, and discloses information collected from users (each, a “User”) of the shopveoma.com website (“Site”). This privacy policy applies to the Site and all products and services offered by Veoma. Users may be subject to different protection standards, and broader standards may, therefore, apply to some. In order to learn more about the protection criteria, Users can refer to the applicability section.

How We Collect User Information

Capitalized terms that are not defined in this Privacy Policy carry the meanings given in our Terms & Conditions.

We may collect personal identification information from Users in a variety of ways, including, but not limited to: when Users visit our Site, register on the Site, place an order, subscribe to the newsletter, respond to a survey, fill out a form, and in connection with other activities, services, features, or resources we make available on our Site. Users may be asked for, as appropriate: name, email address, mailing address, phone number, and credit card information. Users may, however, visit our Site anonymously. We will collect personal identification information from Users only if they voluntarily submit such information to us. Users can always refuse to supply personal identification information at any time, but this may prevent them from engaging in certain Site-related activities, such as purchasing a product or engaging in our newsletters.

Information We Collect from Social Networking Sites

If you create an account on our website through a third-party connection or log-in (for example, through Facebook, or by “following” or “liking” shopveoma.com  on a third-party social media site, etc.), that third party may pass certain information about your use of its service to Veoma. This information could include the user ID associated with your account (for example, your Facebook UID), an access token necessary to access that service, any information that you have permitted the third party to share with us, and any information you have made public in connection with that service. The data we receive is dependent upon your privacy settings with the social network. You should always review and, if necessary, adjust your privacy settings on third-party websites and services before linking or connecting them to the Veoma Service.

Non-Personal Identification Information

We may collect non-personal identification information about Users whenever they interact with our Site. Non-personal identification information may include but not limited to the browser name, the type of computer, and technical information about Users’ means of connection to our Site, such as the operating system, the Internet service providers utilized, and other similar information.

Web Browser Cookies

Our Site may use “cookies” to enhance user experience. Users’ web browsers place cookies on their hard drive for record-keeping purposes and sometimes to track information about them. Users may choose to set their web browsers to refuse cookies or to alert them when cookies are being sent. If they do so, note that some parts of the Site may not function properly.

How We Store and Protect Your Information

Storage and Processing: Your information collected through the WordPress Engine service may be stored and processed in the United States or any other country in which Veoma or its subsidiaries, affiliates, or service providers maintain facilities. Veoma may transfer information that we collect about you, including personal information, to affiliated entities, or to other third parties across borders and from your country or jurisdiction to other countries or jurisdictions around the world. If you are located in the European Union or other regions with laws governing data collection and use that may differ from U.S. law, please note that we may transfer information, including personal information, to a country and jurisdiction that does not have the same data protection laws as your jurisdiction, and you consent to the transfer of information to the U.S. or any other country in which shopveoma.com or its parent, subsidiaries, affiliates, or service providers maintain facilities and the use and disclosure of information about you as described in this Privacy Policy.

Keeping Your Information Safe

We care about the security of your information and use commercially reasonable safeguards to preserve the integrity and security of all information collected through the Service. However, no security system is impenetrable, and we cannot guarantee the security of our systems with 100% certainty. In the event that any information under our control is compromised as a result of a breach of security, we will take reasonable steps to investigate the situation where appropriate, notify those individuals whose information may have been compromised, and take other steps, in accordance with any applicable laws and regulations. Users may find advertising or other content on our Site that links to the sites and services of our partners, suppliers, advertisers, sponsors, licensors, and other third parties. We do not control the content or links that appear on these sites and are not responsible for the practices employed by websites linked to or from our Site. In addition, these sites or services, including their content and links, may be constantly changing. These sites and services may have their own privacy policies and customer service policies. Browsing and interaction on any other website, including websites which have a link to our Site, is subject to that website’s own terms and policies.

Sharing Your Information

We do not sell, trade, or rent Users’ personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and Users with our business partners, trusted affiliates, and advertisers for the purposes outlined above. We may use third-party service providers and partners to help us operate our business and the Site or administer activities on our behalf, such as sending out newsletters or surveys. We may share your information with these third parties for those limited purposes, provided that you have given us your permission.

GDPR Policy Updates

Type of Data Veoma Collects and Stores

Mandatory Data – We do require the collection of personal information, such as a User’s first name, email address, address, and credit card information only if the User requires orders to be processed from our e-commerce site.

Optional Data – Emails and names may be requested from our Users if they wish to register on the Site, place an order, subscribe to the newsletter, respond to a survey, fill out a form, and in connection with other activities, services, features, or resources we make available on our Site. Users may, however, visit our Site anonymously. We will collect personal identification information from Users only if they voluntarily submit such information to us.


Veoma Sub-Services

Below is a non-exclusive list of our Sub-Services and their uses. This list is subject to change as our business evolves.

SUB-SERVICE

NATURE OF USE

Yotpo
Business Management and Tracking
Help Scout
Supports our Chat Services
Google Analytics
Business Management and Tracking
Klayvio
Forms and newsletter delivery service
Gravity Forms
Forms management service
WooCommerce
E-commerce Payment and Tracking Services
Facebook
Authentication and advertising
Twitter
Advertising
LinkedIn
Advertising
WP Engine
Storage and archival of Veoma Customer Data
Yoast SEO Premium
SEO solution for WordPress
Sumo
Email delivery services for communications
MonsterInsights Pro
Google Analytics plugin for WordPress.
Adroll 
Advertising

Opting Out of Veoma Communications

We retain basic user contact information to communicate with our customers and Users about product and security updates and information relevant to their purchase history. Veoma customers may opt-out of communications at any time by unsubscribing in any of our emails or contacting our customer support team at hello@shopveoma.com 

The Host of Veoma Customer Data

Our customer data is hosted in the WordPress Engine services cloud. By default, Veoma  hosts in the North Carolina state region.

Retention of Veoma Customer Data

We maintain all customer data until we mark Users as “inactive” or a customer deletes his or her own account. Users can delete their accounts by contacting our support team at hello@shopveoma.com 

PRIVACY POLICY FOR CALIFORNIA RESIDENTS (CCPA)

At Veoma we are committed to being transparent with our Users about the gathering and use of their online data. Additionally, we want to support Users in their understanding of their rights under the California Consumer Privacy Act (CCPA).

Veoma complies with the California Consumer Privacy Act (CCPA), in addition to the terms in our Privacy Policy (which we recommend you read in its entirety). Below, we will explain what type of information we collect, how we use it, and what your rights as a User are. 

Information We Collect

Veoma gathers personal information from Users who visit the Site with the objective of bringing Users a better service experience. Here is a list of the “Personal Information” that we have gathered from Users in the last twelve months, as defined by the CCPA:

CATEGORY

SPECIFIC FIELDS

A. Identifiers
Real name, postal address, email address, telephone number, email data, system usage data, location data (IP address), Facebook profile, LinkedIn profile.
B. Personal information categories listed in the California Customer Records statute (Cal. Civ. Code § 1798.80(e)).
Credit card number, debit card number.
C. Protected classification characteristics under California or federal law.
None
D. Commercial information.
Purchased product/service, order history, Survey answers.
E. Biometric information.
None
F. Internet or other similar network activity.
IP Address, Unique Cookie ID, Device ID, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform and other technology on the devices you use to access the Service.
G. Geolocation data.
Extracted from IP address.
H. Sensory data.
None
I. Professional or employment-related information.
None
J. Non-public education information (per the Family Educational Rights and Privacy Act (20 U.S.C. Section 1232g, 34 C.F.R. Part 99)).
None

For purposes of the CCPA, “Personal Information” does not include:

  • Publicly available information lawfully made available from federal, state, or local government records. 
  • Medical information or protected health information governed by California and federal health information privacy laws. 
  • Clinical trial information subject to the Federal Policy for the Protection of Human Subjects (the Common Rule). 
  • Personal information regulated by the Fair Credit Reporting Act (FCRA). (Cal. Civ. Code §1798.145(c)-(d).) 
How We Collect User’s Information 

Veoma gathers User’s information directly and indirectly. Veoma gathers User information directly when a User creates an account, places an order, or answers a survey on the Site. When an User navigates the Site, Veoma gathers information indirectly through cookies or other apps. 

How We Use This Information

As stated in the Privacy Policy, we do not sell, trade, or rent Users’ personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and Users with our business partners, trusted affiliates, and advertisers for the purposes outlined above. We may use third-party service providers to help us operate our business and the Site or administer activities on our behalf, such as sending out newsletters or surveys. We may share your information with these third parties for those limited purposes, provided that you have given us your permission.

California Residents’ Individual Rights 

Right of Disclosure or Access

If you are a California resident, the CCPA grants you specific rights to request disclosure of your personal information and to ask additional questions to businesses about the personal information that is collected and its purposes. 

Right of Data Portability 

If you make a request for disclosure, you have the right to be provided with your personal information in a readily usable format that enables you to transmit the information without objections. 

Right to Deletion/Erasure (The Right To Be Forgotten)

You have the right to request the deletion of your personal information that Veoma has collected, subject to certain exceptions. We will instruct our service providers to delete the data as well.  

Non-Discrimination

Veoma will not discriminate against a User because they have decided to exercise their rights. 

Exercising your Rights of Deletion

At Veoma, we want to make sure that you are able to exercise your rights in an easy and understandable way. If you ever want your data to be deleted, please submit your request to hello@shopveoma.com 

The request should be filed by the User whose data has been collected by Veoma, or another person registered with the California Secretary of State that you authorize to act on your behalf. Adults are allowed to submit verifiable requests on behalf of a minor. 

When submitting your request, please make sure that you provide us with enough information to confirm that you are the person whose information we have collected. Additionally, please provide as much information as possible about your request so that we can respond to it in a satisfactory manner. 

Please take into consideration that a User is only allowed to submit a request for access or data portability two times within a twelve month period. 

Response Time 

At Veoma, we pride ourselves on exceptional customer service. We will confirm your request within 48 hours of receipt and complete it within 45 days, as stated by the CCPA. If we need more time to complete your request, we will contact you. Your request response will be delivered electronically.

Your Rights to Opt-In/Opt-Out

Even though Veoma does not sell User’s personal information, if you are 16 years of age or older, you have the right to submit a request to Veoma directing us to not sell your personal data. You can submit your request to hello@shopveoma.com  

How to Contact Us

If you have any questions about this Privacy Policy, the practices of this Site, or your dealings with this Site, please contact us at:

Veoma 

TBD 

hello@shopveoma.com 

Changes to This Privacy Policy

Veoma has the discretion to update this Privacy Policy at any time. By using this Site, you signify your acceptance of this Policy. If you do not agree to this Policy, please do not use our Site. Your continued use of the Site following the posting of changes to this Policy will be deemed your acceptance of those changes. When we make changes to this Policy, we will revise the “updated” date at the bottom of this page. We encourage Users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this Privacy Policy periodically and become aware of modifications.

Last Updated November 6, 2020

Shipping & Returns

We like to keep things simple here, that’s why we use flat rate postage from USPS.

US Shipping

Method
Estimated Shipping Time
Cost
USPS First Class
5-7 Days
$8.00
USPS Priority
3-4 Days
$12.00
USPS Priority Express w/guarantee
2 Days
$30.00

Products shipped to US addresses are sent through the United States Postal Service. Please see the shipping table above for estimated shipping times.

Veoma is not liable for shipping delays caused by USPS.

International Shipping

Method
Estimated Shipping Time
Cost
USPS International Delivery
10-14 Days
$35.00

Products shipped to addresses outside of the US are dispatched by the United States Postal Service, and delivered via your country’s local postal service.

International shipments are usually delivered in 10-14 days. However, it may take longer depending on how long it takes for Customs to process parcels entering your country.

Veoma is not responsible for delays, damage or loss caused by your country’s customs or postal service.

Do you ship to my country?

Yes, we ship our products globally. Please contact our support team at hello@shopveoma.com to check if we can ship to your country.

Unfortunately, due to Canadian law, we are unable to ship to Canada at this time.

When will I get my order?

We ship orders from our warehouse Monday through Friday from 9am-4pm (Eastern Time). We do not ship orders on weekends or public holidays.

Orders placed on a weekday will ship out the following day. Orders placed over the weekend or on public holidays will be shipped on the next business day.

Once an order is shipped you will be sent tracking information, so you can follow your purchase all the way to your doorstep.

US delivery times

For estimated shipping times for US orders, please see US Shipping.

International delivery times

International shipments are usually delivered in 10-14 days. However, it may take longer depending on how long it takes for Customs to process parcels entering your country.

Products shipped to addresses outside of the US are dispatched by the United States Postal Service, and delivered via your country’s local postal service. Veoma is not responsible for delays, damage or loss caused by your country’s customs or postal service.

What will my package look like?

While all of our products are 100% legal in the U.S. and many countries abroad, we do send all of our orders in discreet packaging (see below for examples). Most packages will come in the brown cushioned envelope below, while Priority Mail (Regular and Express) will come in the red and white envelopes and boxes depending on the size of your order.

Parcels are discreetly labelled (there’s no mention of hemp or cannabis) and marked as a food and beauty supplement.

Order Confirmation

We take security seriously. Our Order Confirmation process has been designed to help protect our customers from unauthorized orders.

If you are located in the USA with an order of $500.00 or more, or if you are an international customer with an order of $350.00 or more, we require you to confirm your order via phone or email before we can process payment.

Our Order Confirmation process

Once your order is placed on our system, you will receive an email from our customer service team to confirm your order.  Alternatively, you can contact us directly to confirm the purchase. Simply via email us at hello@shopveoma.com with your order number, stating that you approve the purchase.

Returns and Refunds

At Veoma, If you are not entirely satisfied with your purchase, we’re here to help.

Our 45 Day Money-Back Guarantee

Try our premium line of Hemp Oil products for a full 45 days, 100% Risk-Free. If you don’t love it, we insist that you get 100% of your money back. We’ll even eat the credit-card processing fees. We’re offering this unbeatable guarantee because we truly want this to be a risk-free option for you. Try it! If you don’t love it, just email us at any time during the first 45 days and we’ll refund 100% of the price.

45 Day Money-Back Guarantee terms and conditions:

Under our guarantee, you may return any item EXCEPT bulk items for a refund of the original purchase price. Bulk items include: any single product type ordered with a quantity of 3 or more.

We hate to limit our 45 Day Money-Back Guarantee, but these bulk items are not “starter” orders and we assume that customers are well familiar with hemp oil and its constituents before purchasing items in bulk.

We reserve the right to make exceptions to this policy if we feel it is being abused.

Returns Policy

In the unlikely event that you receive a defective item or an incorrect product, please email us at hello@shopveoma.com and we will assist you in arranging a return or refund. Please include your name, order number and photos of the defective product and order receipt.

Returns must be received within 10 days of return request, or within 45 days of the original product order date – whichever is first.

Veoma reserves the right to reject returns beyond the return period limit.

Please note that Veoma is not responsible and will not issue refunds for any international shipments that are lost or taken by customs.

Please allow up to 14 days for return processing. You will be notified via email once your return has been processed.

If you have any questions about this policy, please contact us at hello@shopveoma.com

Refunds

Refunds will be offered at our discretion, in accordance with our Returns Policy.

Credit Card orders

Credit card orders will be refunded to the card used for your most recent purchase of each specific item. Please note it may take several days for the banks to process your refund.

How to make a return

To return an item, simply email us at hello@shopveoma.com or call TBD to start the return/refund process.

If you have any questions about our return policy or about a specific return, please contact us.


Have more questions?

Contact us and we’ll be happy to help.


Get in Touch with Veoma

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